Retailers

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We take great care to ensure that our stoves and fireplaces are designed, tested and manufactured to the highest possible quality and safety standards. We are just as concerned to make certain that they are sold and installed correctly so that you enjoy years of pleasure from your purchase.

Accordingly, you will find our products are only available from experienced, independent retailers who will be happy to show you a selection of models locally in their showrooms, often fully operational. These independent retailers will discuss your individual requirements both technical (such as sizing the heat output to your room and advising on your flue type) and design; and ensure that you select the most appropriate product for your home. They will also be able to advise on or assist with the installation process as well as help provide any after-sales support and servicing of your appliance that you may require in the future.

Whilst we encourage our retailers to promote fireplace products and their outlets via the internet, we do not believe suitable levels of customer care and satisfaction can be obtained from nationwide online sales and we would strongly recommend that you consider this when undertaking your research and making a purchasing decision. Further, please be aware that we do not offer technical support (beyond our statutory responsibilities) to products bought via nationwide online sales, where this support would normally be offered by one of our qualified, independent retailers.

5 Year Warranty

WarrantyWhen you choose a Lotus stove or fire, quality and technology are assured. Accordingly, your Lotus Expert Retailer will provide you with a Five Year Extended Warranty for your new wood burning stove or fire.

Wood Burning Benefits

Carbon Neutral All Lotus stoves and fires are designed for wood burning only. The amount of carbon dioxide released into the atmosphere while burning wood is approximately the same as that absorbed by the tree during growth.

Product Registration

Product Registration Please complete a simple form to register and submit your new Lotus wood burning stove or fire. Registration will help your retailer to provide their warranty on your new appliance.

Retailer Network

RetailersYou will find our products are only available from experienced, independent retailers who will be happy to show you a selection of models locally in their showrooms, often fully operational.

Retailer & Media Login

Lotus

Lotus is distributed in UK & Ireland by the Stovax Group.